Back


Business Analysis Essentials

Course Overview
The Business Analysis Essentials course covers four subject areas. The scope of these subject areas is outlined below.


Analysis
Major topics include:

Identifying requirements
  • Identifying, determining significance, specifying
Data Gathering Techniques
  • Types, applicability and verification
Problem Solving
  • Structured approach, right versus left brain, lateral thinking
Prototyping
  • Types, applicability, risks and risk management


Business Case Development
Major topics include:

Scoping
  • Dimensions, specifying
Cost Benefit Analysis
  • Net Present Value
Risk Analysis
  • Identifying, determining significance, risk management
Project Acceptance Criteria
  • Definition, types, derivation


Communication Skills
Major topics include:

Theory of communication
  • Verbal, non-verbal, cognitive distortions, listening skills, personal style
Presenting
  • Techniques, planning, preparation, role play
Questioning Techniques
  • Types, applicability
Interviewing
  • Techniques, planning, preparation, role play
Motivating Others
  • Theory, techniques


Role context
Major topics include:

Project Management
  • Project organisation, scope, processes, scheduling, control
Change Management
  • Concepts